The rules of the road for using our site, subscribing to a retainer, purchasing a package, or buying a digital download.
This Terms of Service is a template prepared for illustrative purposes. It should be reviewed and adapted by qualified legal counsel before you rely on it as your company's official terms.
Effective date: July 14, 2026
These Terms of Service ("Terms") form a binding agreement between you ("Client," "you," or "your") and Primal Growth Co. LLC ("Primal Growth," "we," "us," or "our") governing your access to and use of primalgrowthco.com (the "Site") and any monthly retainer, one-time service package, or digital download purchased through it (collectively, the "Services"). Please also review our Privacy Policy, Refund Policy, and — for engagements governed by a signed statement of work — our Master Service Agreement template.
By accessing the Site, submitting a form, or purchasing any Service, you agree to be bound by these Terms. If you do not agree, do not use the Site or purchase the Services. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.
You must be at least 18 years old and able to form a binding contract to use the Services. By using the Site, you represent that you meet these requirements and that all information you provide is accurate and current.
Certain features (client dashboard, order history, digital download access) require an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@primalgrowthco.com of any unauthorized use.
Primal Growth provides digital marketing services across disciplines including short-form social, SEO, content marketing, email marketing, ecommerce marketing, and brand strategy, delivered as:
The specific scope, deliverables, timeline, and fees for any engagement are defined at checkout or, for larger engagements, in a separate statement of work ("SOW") referencing our Master Service Agreement. In the event of a conflict between these Terms and a signed SOW, the SOW controls for that engagement.
Digital downloads (templates, playbooks, swipe files, and similar products) are licensed, not sold, for your internal business use upon purchase and are delivered electronically, typically via instant download link and email receipt. Refund eligibility for downloads and one-time packages is governed by our Refund Policy.
You agree not to use the Site or Services to: violate any law or regulation; infringe intellectual property or privacy rights; upload malicious code; misrepresent your identity or business; promote content that is unlawful, deceptive, or harmful; or interfere with the security or proper functioning of the Site.
Our Services frequently involve work on third-party advertising and marketing platforms (e.g., Meta Ads, Google Ads, TikTok, Klaviyo, Shopify). Your use of those platforms is governed by their own terms, and Primal Growth is not responsible for outages, policy changes, account suspensions, or algorithm changes made by those platforms.
Digital marketing outcomes depend on many factors outside our control, including market conditions, competitor behavior, platform algorithm changes, your product, pricing, and your responsiveness to recommendations. Primal Growth does not guarantee specific results, rankings, traffic, conversion rates, revenue, or return on ad spend. Case studies and testimonials reflect specific engagements and are not a guarantee of similar results for your business. The Services and Site are provided "as is" and "as available," without warranties of any kind, express or implied, except as expressly stated in these Terms.
To the maximum extent permitted by law, Primal Growth and its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of the Services. Our total aggregate liability for any claim arising out of or relating to these Terms or the Services will not exceed the total fees paid by you to Primal Growth in the three (3) months preceding the event giving rise to the claim.
You agree to indemnify and hold harmless Primal Growth from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, misuse of the Services, or violation of applicable law or third-party rights.
We may suspend or terminate your access to the Services if you breach these Terms, fail to pay applicable fees, or engage in conduct we reasonably believe is harmful to Primal Growth, other clients, or the Services. You may terminate a monthly retainer at any time per Section 5 and our Refund Policy. Sections relating to payment obligations, intellectual property, disclaimers, limitation of liability, and indemnification survive termination.
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Any dispute arising under these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas, unless otherwise specified in a signed Master Service Agreement.
We may update these Terms from time to time. Material changes will be posted on this page with a revised effective date, and where appropriate, communicated to active clients by email. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
Questions about these Terms can be directed to support@primalgrowthco.com or Primal Growth Co., Austin, TX.